FAQ

We offer a variety of payment options to make your checkout process quick and convenient. Currently, we accept major credit cards, including Visa, MasterCard, and American Express, as forms of payment. You can easily enter your payment information during the checkout process on our secure website. Additionally, you can choose to save your credit card information to your Amarilis account for even faster checkout on future orders.

Once you have placed your order with us, you will receive a confirmation email with all the details of your order, including the delivery date, the recipient's name and address, and the items you have ordered. This confirmation email serves as your receipt and shows that your order has been received and is being processed.

As for the receipt, we do not include a physical receipt with the order, as we understand that many of our deliveries are gifts. However, the recipient will receive a small card with the order that will include your name and any message you include with your order.

If you need to cancel your order and request a refund, we have a simple and straightforward refund policy in place. Please contact our customer service team at sales@amarilisflowers.ca at least 24 hours prior to the scheduled delivery date. We will process your refund within 3-5 business days, and the funds will be returned to the original form of payment.

No, we offer free shipping in the Greater Toronto Area (GTA) and surrounding areas!

If you have a promo code, you can enter it at the final checkout page. Once you have added the items you want to purchase to your cart, click the "Checkout" button. On the checkout page, you will see a field labeled "Coupon Code." Enter your promo code in this field and click "Apply" to redeem your discount.

One of the best ways is to sign up for our newsletter, where we regularly send exclusive promotions, discounts, and other special offers to our subscribers. Additionally, following us on social media platforms like Facebook, Instagram, and Twitter can give you access to exclusive offers, promo codes, and special discounts.

No, we do not have any hidden fees. The price you see for each item on our website is the price you will pay, and any additional fees, such as shipping charges, will be displayed during the checkout process.

No worries! We understand the importance of timely deliveries, especially for businesses with specific closing times. If you need your order to arrive before a business closes, simply contact us at sales@amarilisflowers.ca, call us at 1 (647) 362-2451, or chat with our live agent on our website. Let us know that your delivery is headed to a business, and we will do our best to ensure your order arrives before closing.

If no one is available to receive the package at a condo or apartment, there are a couple of solutions available. First, we can leave the package at the doorstep of the intended recipient, assuming it is safe and permitted by the building's regulations. If leaving the package at the doorstep is not an option, we can also leave the package with the concierge or security personnel at the building, who can ensure it is delivered to the intended recipient when they return. Our delivery personnel will even take proof of delivery pictures to confirm that the package has been delivered.

In the unlikely event that the concierge or security personnel are unable or unwilling to accept the delivery, we have several solutions available. First, we will attempt to contact the intended recipient to see if they can make alternative arrangements for the delivery. If that is not possible, we may return the arrangement to our facility for safekeeping.

Alternatively, we may attempt to deliver the following day or on a later date when the recipient is available. However, we reserve the right to charge a $25 fee for failed delivery attempts. Rest assured, we will work closely with you to find the best solution possible to ensure the delivery of your arrangement.

Yes, we do offer delivery services on weekends and holidays. We understand that special occasions and events can happen anytime, and we want to ensure that our customers can receive their orders when they need them most.

We offer two delivery time slots for our customers to choose from. The morning slot is from 9:00 a.m. to 5:00 p.m., while the evening slot is from 5:00 p.m. to 9:00 p.m. You can select your preferred time slot during the checkout process, and we will do our best to accommodate your request. However, please note that delivery times may vary depending on the location, traffic conditions, and other factors that are outside of our control.

At Amarilis, we pride ourselves on providing high-quality, fresh flowers that are carefully selected and expertly arranged by our experienced florists. Unlike the flowers you may find at a corner deli after work, our flowers are not fully bloomed yet, which means they have a longer vase life and will look beautiful for several days after delivery. We also keep our flowers fresh in a cold cooler to ensure they maintain their vibrant colors, fragrances, and overall quality.

Furthermore, our arrangements are made on the day of delivery, which means you are getting the freshest and most beautiful flowers possible. Our skilled florists take the time to hand-select each stem and carefully arrange them to create stunning bouquets and arrangements tailored to your specific needs and preferences.

While we do our best to avoid delayed deliveries, unforeseen circumstances such as traffic, weather conditions, or unforeseeable events may sometimes cause delays in our delivery schedule. In the unlikely event that your order is delayed, we will do our best to keep you informed and updated on the status of your delivery. We will also work closely with our delivery team to ensure that your order is delivered as soon as possible.

Yes, we offer same-day delivery for orders placed online before our cutoff times. If you place your order before 11:00 a.m., we can deliver your arrangement between 9:00 a.m. and 5:00 p.m. on the same day. If you prefer an evening delivery, you can place your order before 3:00 p.m. to have it delivered between 5:00 p.m. and 9:00 p.m. on the same day. Please note that we encourage you to place your order as early as possible to ensure timely delivery.

Unfortunately, we are unable to offer specific delivery times for our orders. We offer two delivery time slots for our customers: the morning slot from 9:00 a.m. to 5:00 p.m. and the evening slot from 5:00 p.m. to 9:00 p.m. While we will do our best to accommodate your requested time slot, we cannot guarantee a specific delivery time due to factors such as traffic, weather, and other unforeseeable circumstances.

Yes, you can provide special delivery instructions in the designated box during checkout. We ask that you include a contact number for the recipient so our driver can reach them and any additional information, such as if the delivery is to a basement or side door or if there is a dog on the premises.

We primarily serve the Toronto area, but we do offer delivery to select cities outside of Toronto. To see if we deliver to your area, please click here.

Please note that a shipping fee may apply for deliveries outside of Toronto. If you have any questions about our delivery areas or fees, please contact the customer service team at sales@amarilisflowers.ca, and we will be happy to assist you.

While we understand the desire to send an anonymous gift, please note that we are unable to offer complete anonymity. If the recipient requests the sender's name, we are obliged to provide it. However, your information will not be sent with the order itself.

We do offer the option to include a message card with your order, where you can write whatever you'd like, including a personalized note or message. This allows you to convey your sentiments to the recipient while maintaining your anonymity if you wish.

We allow up to 255 characters for our message cards. However, if you need to include a longer message, please contact us at sales@amarilisflowers.ca, and we'll update the message for you.

If you make a mistake with your order, don't worry; we're here to help. First, you will need to have your order number, which can be found in your confirmation email. With your order number ready, you can call us at 1 (647) 362-2451, visit our website and speak to our live agent via chat, or send us an email at sales@amarilisflowers.ca. Our customer service team will be happy to assist you with any changes you need to make, such as correcting a delivery address, changing the delivery date, or modifying the arrangement. Please note that it is important to contact us before your order is dispatched for delivery.

While we are primarily an online-based flower delivery company, we understand that some customers may have difficulty placing an order online. If you are having trouble placing your order on our website, please feel free to give us a call at 1 (647) 362-2451, and our customer service team will be happy to assist you.

If you are unable to get through to our phone line, we apologize for any inconvenience this may cause. In this case, we recommend trying our live chat feature on our website. Our live chat is available during business hours, and it is a convenient way to get in touch with our customer service team quickly. You can access the live chat feature by visiting our website and clicking the "Chat with us" button at the bottom right-hand corner of the screen.

We understand how important it is to know if your order has been delivered, and we want to keep you informed every step of the way. Once your order has been dispatched, we will send you two emails to let you know the status of your order. The first email will inform you that your order is in transit, and it will provide you with a tracking number so that you can follow your order's progress. The second email will confirm that your order has been delivered, and it will include proof of images showing where the arrangement was left.

Yes, we do deliver to hospitals. However, we advise you to confirm with the hospital that they allow the delivery of perishable items such as flowers. Additionally, please provide us with the recipient's full legal first and last name. This will help ensure that the delivery is made to the correct person and the correct room.

Funeral arrangements can be a difficult and sensitive time, and we understand the importance of timely delivery of flowers for such occasions. To ensure the timely delivery of your funeral order, our team will work closely with you and the funeral home. We will confirm the delivery time with the funeral home and coordinate with them to ensure your order is delivered promptly and efficiently.

We take great pride in ensuring that your bouquet is delivered with care and precision. Our dedicated team of drivers is responsible for delivering your bouquet. They are experienced professionals who understand the care needed to handle delicate floral arrangements. They are also equipped with the necessary tools to transport and deliver your bouquet safely and securely.

We understand that you may want to see a picture of your order before it is sent out for delivery. However, as all of our bouquets are made fresh on the morning of delivery, we are unable to provide a picture of your specific order. However, once your order is delivered, we will send you an email confirmation along with pictures.

We are proud to have a team of dedicated and talented florists who take great care in crafting each bouquet by hand. From selecting the freshest flowers to arranging them in a way that highlights their natural beauty, our florists work with the utmost care and attention to detail. All our bouquets are made in our warehouse in Mississauga, Canada.

We are committed to using the highest quality, freshest flowers in all our arrangements. We work with a variety of local farms in Ontario, as well as farms in Colombia and Ecuador to ensure that we have a wide range of beautiful and fresh flowers available year-round.

Our everlasting arrangements are designed to last up to 2 years with proper care. We provide care instructions to the recipient to ensure that they stay preserved. It's important to handle the arrangement with care, avoid direct sunlight and maintain a room temperature between 18 - 33 degrees Celsius. The arrangement should not be watered.

The average stem length of our flowers can vary depending on the specific type of flower and the design of the bouquet. For example, lilies have thicker stems and can be much taller, while ranunculus flowers have shorter stems. But on average, the stem length of our flowers can range from 18 to 19 inches.

At Amarilis, we have a range of bouquets for special occasions such as anniversaries, birthdays, and graduations. Our selection has been carefully curated by our in-house team to suit different tastes and preferences. To find the perfect bouquet for your loved one, simply scroll to the bottom of our site and select the occasion. Alternatively, you can contact our team at sales@amarilisflowers.ca or at 1 (647) 362-2451 for further assistance.

After delivery, we provide care instructions for your flowers to help you keep them fresh for as long as possible. We also include a food packet that you can add to the water to help prolong the life of the flowers.

It is normal for lilies to be closed upon delivery. Lilies are shipped while the flowers are still in bud form to ensure their freshness during transit. It can take up to 5-7 days for the lilies to fully bloom, so don't worry if they are closed upon delivery.

If the recipient has allergies, please let us know at the time of placing the order at checkout or via email at sales@amarilisflowers.ca and inform us of any specific allergies. We will do our best to accommodate your request by avoiding specific flowers or providing a different arrangement altogether. In some cases, we may not be able to guarantee a completely allergy-free bouquet and may have to decline the order.

No, you will need to purchase a vase separately. Once you select the bouquet you like, a pop-up will appear with the option to add a vase to your order.

Absolutely! If you find a bouquet you like and it's in stock, you can place your order and select the date for delivery.

Yes, your order will look identical to the pictures on our website. However, please note that there may be some variations due to the availability of specific flowers or seasonal changes. In some cases, we may need to substitute certain flowers or colors to create the arrangement, but we will always make sure to maintain the overall style and feel.

Sometimes, due to seasonal availability or unexpected shortages, we may need to substitute certain flowers or colors in your order with similar alternatives of equal or greater value. If this situation arises, we always do our best to ensure that the overall look of the arrangement is preserved and that any substitutions are of similar style and quality. We will also make sure to inform you of any substitutions we have made to your order.

• Arrangements of assorted flowers: In this case, we will ensure that the color palette of the arrangement remains the same as shown in the picture. However, if a particular flower type is unavailable, we may substitute it with another flower of equal or greater value.

• One-of-a-kind flower arrangements: We may need to substitute some flowers or colors to maintain the overall aesthetic of the arrangement. We will try to match the flower type and substitute the color accordingly.

• Floral container: If the container displayed on our website is not available, we will use a similar container that is just as beautiful and functional.

Our hydrangea bouquets have an average length of 15 inches by 10 inches. However, the size may vary depending on the stem length that is shipped from our supplier.

How many times have you forgotten to order flowers for a special occasion or forgotten to show appreciation to a loved one? Our subscription service is here to help you never forget again. Simply choose the frequency you want the flowers to be delivered, whether weekly, bi-weekly, monthly, or yearly, and we will take care of the rest. You can modify or cancel your subscription at any time, and we will also send you reminders before each delivery.

There are several seasonal bouquets that we provide, including tulip arrangements which are available between November and May, sunflowers which are available from August to late October, and many others depending on the season and availability of flowers. Please check our website or contact us for more information about current seasonal bouquets.

Yes, we do add a ribbon to the bouquets. The ribbon is designed according to the occasion, and we have ribbons available for all types of occasions. Whether you're sending a bouquet for a birthday, anniversary, graduation, or sympathy, we have a ribbon to match the occasion.

Yes, we can create a custom order for you. Simply call us at 1 (647) 362-2451 or email us at sales@amarilisflowers.ca with your specific requests, and our team will work with you to create a custom arrangement that meets your needs.

Unfortunately, we do not have brochures. However, you can subscribe to our monthly newsletter to receive updates on our products, promotions, and any upcoming sales.

Yes, we offer a special discount for first-time customers. When you sign up for our newsletter, you will receive a promo code for a percentage off your first order. This is our way of saying thank you for choosing Amarilis.

We understand that customer satisfaction is of the utmost importance, and we strive to provide every customer with a positive and enjoyable experience. However, we acknowledge that sometimes we fall short and may not be perfect 100% of the time.

If, for any reason, you are not completely satisfied with your order, please do not hesitate to contact us. Depending on the situation, we may provide an equivalent store credit or a replacement bouquet. Our customer service team is available to assist you with any issues, and we will work with you to find a solution that meets your needs.

We're sorry you're having trouble placing an order on our website. There could be a few reasons you are experiencing difficulties, but one common issue is that your web browser may be storing old data, or "cache," which can cause problems with the website's functionality.

To fix this, we recommend clearing your web browser's cache and cookies. This can typically be done through your browser's settings or options menu. If clearing your cache and cookies does not resolve the issue, please contact our customer service team, and we will be happy to assist you in placing your order.